Frequently Asked Questions

Last updated: Today

Find answers to common questions about shopping with Bennett & Rose at bennettandrosega.com.

How Long Does Shipping Take?

Orders are typically processed within 1–3 business days.

Once your order has shipped, delivery typically takes an additional 3–7 business days.

Business days are Monday through Friday, excluding public holidays. Delivery times are estimates and may vary due to carrier delays, customs clearance, holidays, or busy shopping periods.

Please review our Shipping Policy for more details.

Where Do You Ship From?

Some orders ship directly from our suppliers, including suppliers located outside the United States, such as in China.

Direct supplier shipping helps reduce additional handling and makes order fulfillment more efficient.

Do You Offer Free Shipping?

Yes, we offer free shipping within the United States, unless otherwise stated at checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

Do You Accept Returns?

Yes. Bennett & Rose offers a 30-day money-back guarantee, subject to the eligibility requirements and conditions in our Returns and Refund Policy.

Please contact info@bennettandrosega.com within 30 days of receiving your order to request a return.

For change-of-mind returns, items must be unworn, unwashed, unused, and in their original condition. Certain exclusions apply.

How Do I Start a Return?

Email info@bennettandrosega.com and include:

1. Your full name.

2. Your order number.

3. The email address used at checkout.

4. The reason for your return.

5. Clear photos if the item is damaged, defective, or incorrect.

Please wait for return approval and instructions before shipping anything back. We will provide the correct return address by email.

Who Pays for Return Shipping?

For returns due to a change of mind, size preference, or an item you no longer want, you are responsible for arranging and paying for return shipping.

The approved return address may be in China, even if your order was delivered to a U.S. address. If so, you are responsible for shipping the return to that address. International return shipping can cost more than domestic shipping.

Please use a tracked shipping service and provide valid return tracking information.

For damaged, defective, or incorrect items, contact us before arranging a return so we can review the issue and provide appropriate instructions.

These conditions do not limit any rights you may have under applicable law.

When Will I Receive My Refund?

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

Approved refunds are issued to your original payment method. Your bank or payment provider may require additional time to post the refund to your account.

For questions about a pending refund, contact info@bennettandrosega.com.

What if My Item Is Damaged, Defective, or Incorrect?

Please contact info@bennettandrosega.com as soon as possible.

Include your order number, a description of the issue, and clear photos of the item and packaging.

We will review the issue and work with you on an appropriate solution. Please wait for our instructions before returning the item.

How Can I Contact You?

For additional questions, email info@bennettandrosega.com.

Please include your order number, if applicable, so we can assist you efficiently.