Privacy Policy

Last updated: Today

This Privacy Policy explains how Bennett & Rose collects, uses, and shares your personal information when you visit bennettandrosega.com, make a purchase, or contact us.

It also describes the steps we take to protect your information and the privacy choices and rights that may be available to you.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

1. Your name.

2. Email address.

3. Phone number.

4. Billing address.

5. Shipping address.

6. Order details, including products purchased.

7. Payment confirmation and transaction details.

8. Device and browser information.

9. IP address.

10. Website activity, such as pages viewed and products added to your cart.

11. Information you provide when contacting customer support or requesting a return.

We collect information directly from you, automatically through cookies and similar technologies, and from service providers that help us process payments and fulfill orders.

How We Use Your Information

We use your information as needed to:

1. Process, fulfill, and deliver your orders.

2. Send order confirmations and shipping updates.

3. Respond to questions and customer service requests.

4. Manage returns, refunds, and exchanges.

5. Operate and improve our website and shopping experience.

6. Detect and prevent fraud, unauthorized activity, and security issues.

7. Send marketing emails if you subscribe.

8. Comply with applicable legal, tax, and recordkeeping obligations.

Shopify

Our store is hosted on Shopify, which provides the e-commerce platform we use to sell our products.

Shopify processes personal information to support our storefront, checkout, and related services. Your information may be stored and processed through Shopify’s systems and those of its service providers.

For more information about how Shopify handles personal information, please review the Shopify Privacy Policy.

Payments

Payments are processed through the payment providers available at checkout.

Bennett & Rose does not store your full credit card details.

Depending on the payment method you select, payment information may be processed by payment processors, card networks, or services such as Apple Pay, Google Pay, and Shop Pay, where available.

These providers process your payment information under their own privacy policies.

How We Share Your Information

We may share relevant personal information with service providers that help us operate our store, including:

1. Shopify.

2. Payment processors.

3. Shipping and delivery carriers.

4. Suppliers and fulfillment partners.

5. Customer support service providers.

6. Email marketing platforms.

7. Analytics and website performance providers.

The information shared depends on the service being provided. For example, a delivery partner needs your shipping details to deliver your order.

We may also disclose information when necessary to comply with applicable law, respond to valid legal requests, or protect our rights and the security of our customers and services.

Direct Supplier Fulfillment and International Processing

Some orders are shipped directly from our suppliers, including suppliers located outside the United States, such as in China.

To fulfill these orders, we may share your name, shipping address, order details, and contact information where needed for delivery.

Your information may therefore be processed in the United States or other countries where Shopify, our suppliers, or our service providers operate. Privacy laws in those countries may differ from those where you live.

Where required, we use safeguards for international transfers of personal information.

Marketing Emails

If you subscribe to our email list, we may send updates about new arrivals, special offers, sales, and store news.

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting info@bennettandrosega.com.

Unsubscribing from marketing emails does not stop order confirmations, shipping updates, or other messages needed to manage your purchases.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

1. Support essential website and checkout functions.

2. Remember your preferences and cart contents.

3. Understand how visitors use our website.

4. Improve website performance and the shopping experience.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect how the website or checkout works.

Where available, you can also manage your choices through the privacy or cookie controls on our website.

Data Security

We take reasonable administrative, technical, and organizational steps to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on the type of information, our relationship with you, and any applicable legal requirements. We may retain certain records to manage orders, process returns, meet tax and accounting obligations, resolve disputes, and prevent fraud.

Your Privacy Rights

Depending on your state of residence and whether applicable privacy laws cover our business, you may have the right to:

1. Know whether we process your personal information and request access to it.

2. Request correction of inaccurate personal information.

3. Request deletion of personal information, subject to legal exceptions.

4. Obtain a copy of your personal information in a portable format.

5. Opt out of the sale of personal information, sharing for cross-context behavioral advertising, or processing for targeted advertising, where applicable.

6. Limit certain uses or disclosures of sensitive personal information, where applicable.

7. Appeal a decision concerning your privacy request, where provided by law.

You have the right to exercise applicable privacy rights without unlawful discrimination.

To submit a request or an appeal, email info@bennettandrosega.com. Please describe your request and provide enough information for us to identify the relevant account or transaction.

We may need to verify your identity before completing certain requests. Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification of their authority.

We will respond within the timeframe required by applicable law. Some information may need to be retained for legal, security, or transaction-related purposes.

Where applicable law requires us to recognize an opt-out preference signal, such as Global Privacy Control, we will treat that signal as a valid opt-out request for the processing covered by that law.

Third-Party Links

Our website may contain links to third-party websites or services.

Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements.

Updates will be posted on this page, and the “Last updated” date will be revised. We will provide additional notice where required by applicable law.

Contact Us

For questions about this Privacy Policy or to submit a privacy request, please contact:

Bennett & Rose
Email: info@bennettandrosega.com
Website: bennettandrosega.com