Returns and Refund Policy

Last updated: Today

At Bennett & Rose, we want you to feel confident shopping with us.

This Returns and Refund Policy explains our return process, refunds, and 30-day money-back guarantee, including the conditions that apply.

This policy applies to purchases made through bennettandrosega.com.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee, subject to the eligibility requirements and return conditions outlined below.

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to request a return.

To start a return request, email info@bennettandrosega.com and include:

1. Your full name.

2. Your order number.

3. The email address used at checkout.

4. The reason for your return.

5. Clear photos if the item is damaged, defective, or incorrect.

6. Any additional information that will help us assist you.

Our team will review your request and email you the next steps.

Return Approval and Return Address

Please contact us before sending any items back. All returns must first be approved by Bennett & Rose by email.

Once your return is approved, we will provide return instructions and the correct return address.

Returns may need to be shipped internationally to our supplier in China, even if your order was delivered to a U.S. address.

Please use only the return address provided in our approval email.

Return Shipping Costs

For returns due to a change of mind, size preference, or an item you no longer want, you are responsible for arranging and paying for return shipping.

If the approved return address is in China, you are responsible for the shipping costs to that international address. International return shipping can be more expensive than domestic shipping.

Please use a shipping service with valid tracking and keep your shipping receipt.

For damaged, defective, or incorrect items, contact us before arranging a return so we can review the issue and provide appropriate instructions.

Return Tracking and Delivery

You must provide valid tracking information for an approved return.

Refunds for returned items are processed after the item has been received and its condition has been confirmed by our supplier or designated return location, subject to applicable law.

If a return package is lost in transit or delivery cannot be verified, your refund may be delayed or declined, subject to any rights you have under applicable law.

Condition of Returned Items

For a change-of-mind return, items must be:

1. Unworn.

2. Unwashed.

3. Unused.

4. In their original condition.

5. Returned with original tags and packaging whenever possible.

Items showing signs of wear, washing, use, damage, perfume, stains, makeup, or alterations may not be accepted for a change-of-mind return.

These conditions do not prevent you from reporting an item that arrived damaged, defective, or incorrect.

Items That May Not Be Eligible for Return

The following may not be eligible for change-of-mind returns:

1. Gift cards.

2. Items clearly marked as final sale at the time of purchase.

3. Personal care or hygiene-related items.

4. Items that have been worn, washed, or used.

5. Items returned without prior approval.

These exclusions do not limit any rights or remedies available under applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at info@bennettandrosega.com.

Include your order number, a description of the issue, and clear photos of the item and packaging.

We will review the issue and work with you to determine an appropriate solution, which may include a replacement, refund, or another remedy depending on the circumstances and applicable law.

Please do not send the item back until we have provided instructions.

Your Consumer Rights

Nothing in this policy excludes or limits any rights or remedies you may have under applicable U.S. federal or state consumer protection laws.

Where applicable law provides rights beyond the terms of this policy, those rights will apply.

Refund Processing

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

If you have questions about a pending refund, please contact info@bennettandrosega.com.

Exchanges

Exchanges may be available depending on the circumstances and product availability.

To request an exchange, contact info@bennettandrosega.com. We will review your request and explain the available options and any applicable return shipping costs.

Order Cancellations

If you would like to cancel your order, please contact info@bennettandrosega.com as soon as possible.

If your order has not yet been processed or shipped, we will do our best to cancel it.

Once an order has been processed or shipped, cancellation may no longer be possible. You may still request a return under the terms of this policy.

This does not affect any cancellation or refund rights you may have under applicable law.

Contact Us

For questions about returns, refunds, exchanges, or cancellations, please contact:

Bennett & Rose
Email: info@bennettandrosega.com
Website: bennettandrosega.com